Refund & Cancellation Policy

This policy applies to trade marketing services for modern trade launch support offered by Schema Gridcore Trade Marketing, including listing readiness packs, launch-week store coverage, POS launch kits, buyer and staff briefings, first-90-days visibility plans, and distributor launch alignment. It does not cover product retail, shipping of consumer goods, or online checkout—none of which are sold on this website.

Eligibility

Refunds are considered only for fees paid under a written proposal or invoice for our services. Guide prices on the website are informational and not charges. Deposits and milestone payments are refundable only as described below.

Timeframe

Refund requests must be sent in writing to hello@schema-gridcore.digital within 14 days of the event that triggers the request (for example, cancellation confirmation or a documented service shortfall). Requests after that window are reviewed case by case.

Full refunds

A full refund of amounts paid may apply if we cancel a launch project before work begins, or if we fail to deliver the agreed kickoff materials within the timeline stated in the proposal and no acceptable revised date is agreed.

Partial refunds

If you cancel after planning or production has started, we may refund the unused portion of fees after deducting costs already incurred—such as listing packs prepared, POS artwork completed, print production ordered, briefing sessions delivered, and store coverage days already executed.

Non-refundable items

• Custom print or POS production already ordered from vendors.
• Completed briefing sessions and delivered readiness or enablement packs.
• Launch-week coverage days already performed.
• Travel committed for confirmed store visit routes.

Deposits

Projects typically require a deposit to reserve schedule and begin planning. Deposits are refundable in full if cancelled more than 14 days before the agreed start date and before production orders are placed. Within 14 days of start, deposits are applied to work already performed and may be non-refundable.

Cancellation

Either party may cancel in writing. Client cancellations take effect when we confirm receipt. We will issue a statement of work completed and any balance due or refundable.

Rescheduling

Coverage waves, briefings, and store visits may be rescheduled once without penalty if notice is given at least 7 days in advance and vendors can accommodate the change. Later changes may incur vendor or staff rebooking costs.

No-shows

If client stakeholders or designated store hosts fail to attend a booked briefing or on-site session without timely notice, that session is considered delivered for billing purposes and is not refundable.

Work already started

Strategy drafts, store lists, scripts, artwork, and tracking templates created after kickoff remain billable even if the live launch wave is later paused. Pausing does not automatically create a refund; unused future milestones may be credited toward a revised timeline within 90 days.

Purchased materials

Physical POS kits and printed leave-behinds ordered for a launch belong to the client once paid and delivered. We cannot refund materials that have been produced to approved artwork.

Refund process & method

Approved refunds are processed within 14 business days of approval confirmation. Refunds are returned via the original payment method or bank transfer to the paying entity. Processing times at banks may add several days.

How to request a refund

Email hello@schema-gridcore.digital or call +66 2 653 2542 with your proposal reference, payment date, and reason. We respond within 5 business days with next steps.

Exceptions

Mandatory consumer cooling-off rules for distance retail purchases do not apply, because we provide business trade marketing services rather than consumer goods. Any exception beyond this policy must be agreed in writing.